Terms & Conditions

By Meriam Abdulaziz
1. Introduction
At By Meriam Abdulaziz, we are dedicated to creating high-end, customized pieces with the highest level of craftsmanship and detail. Each design reflects our brand’s commitment to elegance, exclusivity, and quality.
2. Colors Disclaimer
All garments are photographed under professional lighting and with advanced cameras to represent colors as accurately as possible. However, slight variations may occur due to lighting or screen differences. Such variations are not considered defects.
3. Orders & Customization
Each order is custom-made based on your personal measurements. Because of the tailored nature of our designs, we maintain a strict no-refund policy.
4. Returns & Replacements
We do not offer refunds or general returns. Returns are only accepted for replacements or alterations in the following cases:
  • The product was received damaged from our side.
  • The garment was altered incorrectly based on the provided measurements.
Conditions:
  • Customers must notify us within 7 days of receiving the order.
  • All communication must be through our official contact channels listed below.
  • Eligible items will be altered or replaced at no extra cost.
  • Requests made after 7 days will not be accepted.
5. Alterations
A. Workshop Mistakes
If an error occurs from our side (e.g., stitching, sizing based on provided measurements, or finishing details), we will:
  • Correct the mistake free of charge.
  • Cover all pick-up and return shipping charges related to the correction.
  • Arrange alterations promptly to ensure the garment meets the expected quality.
B. Customer-Requested Alterations (After Delivery)
If further adjustments are requested by the customer after delivery (e.g., size preference changes, length modifications, or style tweaks):
  • Alteration service is available upon request.
  • Pick-up and delivery charges will apply.
  • Additional tailoring work may incur extra fees depending on complexity.
6. Shipping
  • International Shipping: Handled by DHL at fixed rates.
  • Local Shipping (UAE): Available at set fees, confirmed during the order process.
    We strive to ensure timely, secure, and reliable delivery for every order.
7. Contact Us
For inquiries regarding orders, returns, or alteration requests, please contact us through our official channels: